Was happy to take my money for hosted Exchange. Was negligent in following basic security procedures and now all email is lost , and won't help to fix the problem
Recensioni e opinioni di esperti per Rackspace
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Pros:
• Best support from all hosting companies I tried
Cons:
• Price for upgrade
• Best support from all hosting companies I tried
Cons:
• Price for upgrade
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I ran a business using Rackspace email. It's been months since their email fiasco. Yet today, they still have no date on which they will be able to send me my email PST file.
Total system failure 3 days ago. No resolution. No support. If you do get a call back it is in the middle of the night and all they do is read the same "instructions" from the website that do not work. At all. Avoid at all cost because it will cost you.
Dec 22, Exchange servers all compromised, ZERO transparency to customers after 48 hours, no data, no email, no communication. I would never trust them again after 10 years. Once a company goes public, it's all about the bottom line, not service and support, which you expect from a tech company.
It's literally a 50/50 shot that you'll receive emails or your clients will receive emails you've sent. Half the time it doesn't even kick back saying it hasn't been sent. You're left in the dark... clients getting pissed thinki...Leggi altrong you're not on the ball. I would trust Bill Cosby alone with my daughter if I had one before I would trust rackspace to deliver an email. HORRIBLE!!!!!Meno
Long delays (hours) for support
Server changed without notice (so no email)
2nd tier support takes 48 hours on Saturday
Techs thick accents-hard to understand.
Server changed without notice (so no email)
2nd tier support takes 48 hours on Saturday
Techs thick accents-hard to understand.
A service that to define poor is an understatement:
- over $ 22 for a 500MB VPS
- a horrible, messed up and confusing dashboard
- I could not remove a VPS myself from the dashboard, I had to call technical support twice at my e...Leggi altroxpense (in Belgium). It took me days to delete a VPS, on Digital Ocean it takes 2 minutes. They billed me 5$ for "Rackspace Support Charges"
- in December 2019 the service was unexpectedly no longer able to send emails causing serious disservice. I later found that some DNS services had been shut down without warning. I had asked for damages, but in vainMeno
- over $ 22 for a 500MB VPS
- a horrible, messed up and confusing dashboard
- I could not remove a VPS myself from the dashboard, I had to call technical support twice at my e...Leggi altroxpense (in Belgium). It took me days to delete a VPS, on Digital Ocean it takes 2 minutes. They billed me 5$ for "Rackspace Support Charges"
- in December 2019 the service was unexpectedly no longer able to send emails causing serious disservice. I later found that some DNS services had been shut down without warning. I had asked for damages, but in vainMeno
They agreed twice to refunding the CC on file for the overcharging of email services only to just offer a credit to their services. If they can charge us they can refund us! TERRIBLE BILLING COMMUNICATIONS. Seems like a SCAM!!!
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