aPlus.net vs Hostwinds 2021

who want bleeding edge tech. We have been using APlus and the predecessors for some 20 years. We have had maybe 5 hours downtime and no major issues. APlus may not be great, but for us it has proven to be 99.9% reliable and extremely cheap ($9.00 month legacy plan for 8 active websites). The only issue is that they offer premium Comodo SSL certificates, which makes it more expensive for https (typically $90 a year). The good part to the Comodo certs is that they include lots of extras not available with plain vanilla ssl.

They are fast to respond when there are issues and help to get it fixed as soon as possible.

y have the same standard response over the phone - "we will get back to you in 24-48 hours". Which they never ever do.
No one even bothers to look at a support issue with any level of seriousness. No matter how you respond to a wrongly closed ticket, different support people simply copy and paste the exact same resolution into the ticket and keep closing it. Manager? Forget about it. More promises of call-backs that never materialize.
Stay away from this company if you are running even a semi-serious company/business.

again, I told them to fix it everyday for 8 days and They DID not fix the issue which was caused by them, I was in a loss for more than $2500 usd when my website was offline. Now the hosting is cancelled and they are not even refunding the money I paid them I have tried everything to get the money back from them but they keep sending their TOS to me. It wasn't my fault that their server was faulty or whatever but I paid the price and lost a lot of money. I would have stayed there if they had fixed the VPS but I was tired of creating tickets and sending messages in live chat. I had started more than 10 conversations including tickets with them. After a while I filed BBB complaint against them and they only replied once and replied their TOS as they did before and ignored me on BBB and there were no further replies from them I paid over $1500 CAD, They are just holding my $500 hostage which I have in their balance and they are not refunding me the rest of the money which i spent. it was those a little longer than a month only. Now the only option I have is to file a case in a small claims court because it was their mistake that the website was having problems and it was not fixed and I waited a long time for it to get fixed Therefore I want a refund which is still not provided to me. My father and my grandmother passed away in 2020 and I am going through depression after all that still there are people who scam small business owners me for thier hard earned money. Hostwinds you made a mistake then accept it and give me my refund.