Super Provider, toller Support!

Gentile, disponibile veramente reattivo e competente nelle risposte, George è stato in grado di risolvere il mio problema in pochissimo tempo

I have paid 25 euros for easyname yet in return got nothing. Plus I had to submit a few documents including my id number etc, which THEY DID NOT MENTION BEFORE THE PURCHASE!
It has been 4 days, yet no answer from the customer... Più service. I suggest you to waste your money on something more valuable if you are insist of paying for a domain website. Meno

I was honestly planning to sign up for Established Reseller Plan until i stumbled upon the pricing page. I must say that support was good and even waited for 15 mins since i had an urgent phone call to attend.
Anyways, long ... Più story short and here is the break down of events.
- So when I moved to buy now page, i was a bit shocked looking at the pricing (screenshot attached)
-- What they advertised is $17.49 per month so according to this it should be $209.88 for 12 months but they are asking for 9.40
- When i asked the support staff, he told me that this is what it is and you can pay monthly and remain on $17.49
-- Then when i asked him that this would not be true because your terms on pricing say something different (Link to screenshot https://ibb.co/HGP9jg5)
-- Response was sorry that we are unable to meet in the middle way and the chat closed
Seriously they should be ranked the lowest when it comes to reseller hosting and what a disappointment. Meno