ChemiCloud vs REGXA 2020

even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.

the grace period. after that they kept charging me for 3 month when I never had any active service with them. Kept opening a ticket and the tickets were closed saying
"Sir,
We have refunded you!
also if you have paid via credit card you should to wait at least for one week or 2 weeks to get back the money
also if you see we have charged you again please provide a details or a screenshot we will refund you!
Best regards."
never seen the money coming back to me and they kept charging, i raised the issue with Payapl because the transaction were coming from them and even though i never had any subscription under my paypal account and i was not seeing the money going to regxa in my recent transactions.
Regxa were reluctant to help and kept saying they issued refund but nothing happened. finally i had to raise this with my credit provider "Amex" and only managed to get back 1 month charge back.
Payapl investigated this and blocked the account however they only refunded 1 month as well.
Speed and all is good with this company but i truly believe there are crooks behind the screen who wants to charge people when they don't any active accounts. I have also raised the issue with UK online fraud agency.
I would stay away if possible. there are alot of good and friendly companies out there with better service.
here are the reference number Regxa. which i am sure you will not do anything about anyway.
Sales Support
#287365
Account Charged Three Times Without my Concent
Closed
Wednesday, August 26th, 2020 (00:33)
Sales Support
#615213
Account Charged Twice
Closed
Tuesday, July 21st, 2020 (15:15)
Sales Support
#831676
Account has been charged without any active Services
Closed
Monday, June 22nd, 2020 (15:09)