Last year I intended to host and start a website through hostens. I never got to it and started getting emails about how the site was going to be canc...
elled if I didn't pay the invoive. I didn't pay it , guessing it would still be cancelled, because my card on file was not current and then notice didn't indicate it was. Somehow, they were able to charge my card. I tried to explain the situation and when I did the response was I had plenty of time to cancel it. I told them I didn't want the product and dont use it, and this doesn't seem to matter to them. SInce when is this customer service? I don't want to be your customer, you are misleading me, making me pay and then shaming me? Just crazy behavior to receive as a customer. It's just really bad customer service, literally stealing money from people with no regard for whether they want your service, and then telling them it's their fault. Whatever happened to customer service? I pay you for a service, no you trick me into paying you whether I want the service or not.
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