ServerCheap.NET Recensioni Utente

and data without trying to contact you first? Is that an attitude from a professional provider?

her case it is your fault and you should have contacted them, not the other way around.

when you open a charge back, you get kicked out by any company. I would have kicked you out too. Nobody wants to do business with somebody who opens charge backs.

d a claim nor something similar) and I can show you proof of that.

In several companies in which I use PayPal as an intermediate for my purchases, from time to time I have had issues with payments (double payment, unsatisfied with product received or nothing received) and these companies (like Gearbest, eBay) instead of shutting my account down, reach to me to solve the issue in a diplomatic way.

I know it's not fair to compare ServerCheap with these companies as it isn't as big as them, but if they want to be a big company and succeed, they must imitate big companies actions, like give a better treatment to their customers and try to solve things looking for the best way possible for both parties (customer & company) instead of simply act in a rush doing whatever they want driven by anger.

If I would be a VPS company like ServerCheap and I faced the same situation, there's what I would do:
- Reach customer who filed PayPal claim to ask why they did that
- He/She would explain the the situation
- I would investigate if it was an issue from my side or PayPal's
- If it was my issue, clarify him/her about my fault and assuring that wouldn't happen again
- If it was PayPal's fault, engage PayPal in the situation and let customer know (the company won't go bankrupt because of having $3 late)
- If customer doesn't collaborate nor replies emails, I would send him/her a notice that, due to my policies of not doing business with people who filed claims with PayPal and not collaborates to solve issue, his/her account and all his data in VPS will be deleted in 24 hours, unless they contact me before that time (what benefit do I get by deleting account and server suddenly without noticing my customer)

That's what I would do by being a professional VPS company.

ice for something.

Funny thing is, you guys just focus on the fact that PayPal downstairs charge twice, that you don't see the real problem here: The unprofessional behavior of this "provider" about shutting down a service without noticing their customer and without trying to solve things in a more professional way.

Either having professional or unprofessional customers, companies have to be professional always. Because companies have a reputation to take care of. And mainly big companies, and companies that want to be big.

If you analyze closely, the reason why I had such a bad experience with them was not because they charged me twice, it was because of the bad way of proceed after that.

And, fortunately we have these websites to provide honest opinions about TRUE experiences that happens to people being customers of these companies. If you check some comments below, you will see I'm not the only one who has experienced the "charged twice* issue (unfortunately I cannot share a screenshot here to show you). That way, people can know that being customers of this company, they can experience that, or that they can be treated in an unprofessional way, or that, if they do something that this "provider" doesn't like, their data stored in VPS will be deleted suddenly without previous notice. Based on that, some potential clients will see that this company cannot be considered for something serious.

chargeback. Every hosting company in the world would drop you if you charged them back, paypal, credit card or otherwise.

t make good companies look bad.
By the way here is my paypal address: jpetroff882@hostmail.com
Go ahead and charge it as many times as you want. Oh wait.. thats not possible.

ice for something.

Funny thing is, you guys just focus on the fact that PayPal downstairs charge twice, that you don't see the real problem here: The unprofessional behavior of this "provider" about shutting down a service without noticing their customer and without trying to solve things in a more professional way.

Either having professional or unprofessional customers, companies have to be professional always. Because companies have a reputation to take care of. And mainly big companies, and companies that want to be big.

If you analyze closely, the reason why I had such a bad experience with them was not because they charged me twice, it was because of the bad way of proceed after that.

And, fortunately we have these websites to provide honest opinions about TRUE experiences that happens to people being customers of these companies. If you check some comments below, you will see I'm not the only one who has experienced the "charged twice* issue (unfortunately I cannot share a screenshot here to show you). That way, people can know that being customers of this company, they can experience that, or that they can be treated in an unprofessional way, or that, if they do something that this "provider" doesn't like, their data stored in VPS will be deleted suddenly without previous notice. Based on that, some potential clients will see that this company cannot be considered for something serious.