Digital Ocean is a highly customisable cloud hosting service with reasonable rates. The only drawback for non-technical customers is you will need to configure your server VIA the command-line – the good thing is Digital Ocea... Più n has easy to follow documentation that shows you how to do this among many other things. Meno

I will say that they have good plan prices. You will need to already know how to manage a server. If you don't have to interact with their customer service team then it's great.
The customer service at Digital Ocean is an unp... Più leasant mess for the following reasons:
1. It's inconsistent: You receive replies from different people every time in the same email thread. 
2. It's uncoordinated: You receive identical template responses from different customer service representatives in the same email thread.
3. It's insincere: You are given offers to provide technical assistance without them following through.
4. It's inefficient: You literally have to interact with 5 to 10 customer service representatives to answer a simple question.
5. It's self-promoting: You receive are sent paragraphs of sales copy during your customer service request without having first received any customer service.
6. It's questionable: You receive responses that repeatedly avoid or completely ignore answering simple questions about performance capabilities. Meno