The 24/7 live chat has saved me many times and is always very helpful. I wish the domain hosting were included in the reseller so I could set up the ...
domains for clients more easily. Would be nice to be able to invoice clients directly from the reseller account or at least have multiple credit cards for payments from clients. The free SSL is great considering how much others charge. But it is a nuisance to constantly have to regenerate the certifications. This is the 4th hosting provider I have used in 5 years. So far have stayed the longest with them. After the big name ones, this customer service is a dream come true.
I had a reseller account with Canspace for awhile, then I upgraded to a VPS several months ago. The process was painless and support guided me all the...
way.
They answer their tickets at all hours and I usually have a resolution within 20 mins, rare that it isn't solved in that time frame.
A few weeks ago there were some reliability issues, but that has seemed to clear up. It's understandable.
My only big complaint is the pricing. It's a bit steep.
Mi sono iscritto per trasferire un dominio ho pagato 71 dollari dopo un giorno mi scrivono che non possono trasferire il dominio perche' .ru e loro no...
n si occupano di siti Russi. Alla mia richiesta di rimborso dopo diverse email mi scrivono:
Your account was eligible for 30 days money back guarantee in the amount of $56.40. Refunds may take up to 3-5 business days to show up on your bank statement.
The remaining balance of $15 was held to cover the following expenses in accordance with our Terms of Service.
$15 Account Setup Fee
Fottuti bidoni non fanno nulla prendono i soldi subito in anticipo poi ti scrivono qualche email che non possono fare il lavoro, e per questo ti succhiano anche 15 dollari.chissa poi se mi rimborseranno
Bravi complimenti bidoni morti di fame)
Have been doing business using the same domains for more than 15 years and upon transferring them to CanSpace almost half of my contact list says my e...
mails are going to their spam filter - only Gmail accounts were reliably receiving messages from our domains. CanSpace denied time and again that this had anything to do them, it was all a wild coincidence that the issue only started once we moved to them. This is the same host that repeatedly cited 'propagation time' and 'client email configuration' as the reason for almost 48 hours downtime with the transfer of these domains. In the end it turned out that a 'senior' tech discovered that they had incorrectly entered our MX records -- but no apologies offered for the lies told by their incompetent support staff. I should further add that this was only discovered after raising almost a dozen tickets because guess what? Despite claiming to offer 24/7 telephone support, their phone lines were mysteriously down when we called as they were "in the middle of moving offices" - of course. When I escalated the situation to owner Sunil and explained how messages from our domains were being blocked by half our address book since transferring them to Canspace, I was told to sign up for Amazon SES (Simple Email Service) - at an added cost - to better ensure that our messages were whitelisted. Fifteen years using the same domains with various hosts, no problem. Day one and every day after with Canspace, half the messages being sent from our domain are blocked. It was such a disruption to our business during our busiest time of year that we had to switch to using a Gmail account to ensure reliable email communication. The eventual solution? Transferring the domains the hell away from CanSpace to Namespro based in Vancouver. Total downtime? 3 hours but more importantly once again all of our emails are reaching our clients and the nightmare that is CanSpace is thankfully over. Deal with CanSpace at your own risk.
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