I paid their service for 13 years. I terminated it by end of August 2022 due to the very bad service. And now they gave me a final blow before I go! I...
asked them to help me back up my inbox of last two years. Andrew Canque volunteered to call me. First of all, hard to believe he could be a call center service guy. Endless talking, can't tolerate one second, interrupted me when I'm doing my steps...Then gave me wrong instructions five times until he asked me to download team viewer and I saw he operated differently! He refused to apologize but kept saying it was due to communication misunderstanding. But to revenge on me pointing his mistake, he refused to help me import to a gmail account. Saying it's not vodien responsibility. I said your colleagues helped me import to gmail this February. He blatantly said it was bcs you were our customer then but now you terminated with us. Hey I'm still a paying customer till 3 weeks later! He cut me off, talked over me and kept saying I decided to leave so he wouldn't help me , no matter how small a request is. I asked for another person, he refused. Saying he's the highest authority in escalation Dept. No one else can take over from him. I asked him to stop arguing but rather either give me another person, help.me with this small request, or just simply hang up. Can you believe? He just kept talking, something like I understand your needs but I can't help...his voice is a hazard! A sheer noise...I hung up. Then wrote to vodien for help and compliant...Then Andrew himself responded! I asked for another person to communicate withbme..now 24 hours later no response. What's shocking about vodien is, I feel the culture is to reject their customers. Their call center is the first one I experienced who constantly reject your request and blatantly told you that... OK under the disguise of cliche?Like our policy doesn't allow me...The key message is, fxxk you. I don't care what you want, I just want you to spend more money with us. If you don't, then I reject all your request. My intention to to prove how stupid you are and how good I'm. If you have a need, let me tell you it's shit! This Andrew guy is a great example of my 13 years paid service with them. After such a long time, I leave them with anger, frustration, deception, disrespect and pure relief. DONT EVER USE VODIEN. THEY ARE REALLY RUDE UNPROFESSIONAL AND JUST WANT TO PISS YOU OFF
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