It took 3wks for them to answer my first email, then they suspended my service even though I paid 12mths in advance as my domain: phorum.ws was classified as 'malicious' by google, and was such when I started hosting with the... Più m. It had no been hosted for 2yrs so was in the middle of working with Google in getting it removed from this malicious list as it was there by accident, as they only thing it was ever hosted as was a phpBB forum - no malicious whatsoever. So I told the Admin I would change the domain to a different one (newly registered similar to phorum.ws) but they did not reply to email and waited the timeframe I could not complain to google for refund and deleted my account altogether!!
THE WORST SUPPORT, NO EXISTENT! And Frankly have ZERO interest in working with their customers to fix problems....
In my 19yrs online, this is the worst host by far! Stay Away please! Meno