Since we were working on getting our domain active in your hosting system, your system or people put a default file into the cPanel in the meantime. If we were made aware of that early on , It would’ve saved us some trouble w... Più hen it came to getting the web files working correctly with the domain . Meno

They shut down more than 200 websites, in 200 different cPanel accounts, because one website on one cPanel account had a hack in their WordPress. Websites get hacked. Sure. Shutting down a website that's been hacked is a pret... Più ty good idea. But each cPanel account for each different client on shared hosting is supposed to be completely walled off. So why, after detecting 1 hack on one website, in one isolated cPanel account, would they shut down every other of 200 cPanel accounts until that one website was cleaned? No good reason. Just very untrustworthy service.
Ever since the Texas-owned HostGator was bought out by some overseas company, it's been a real problem. Customer service ranges between great and worse than useless. It's a real mixed bag. The last time I called, I went through 16 minutes of menus and holding only to have the operator not hear me and hang up. They use VOIP, and it's pretty sketchy. Meno